1. Membership Options

You can choose the membership package that best suits your needs:

• Dom 
  • 30m MM massage – £50
  • 45m MM massage – £60
  • 60m MM massage – £70

  Rachael – 

  • 30m MM massage – £50
  • 45m MM massage – £60
  • 60m MM massage – £70

  James – 

  • 30m MM massage – £40
  • 45m MM massage – £50
  • 60m MM massage – £55

  Nat   

  • 30m MM massage – £40
  • 45m MM massage – £50
  • 60m MM massage – £55

• 30m MM massage – £40
• 45m MM massage – £50
• 60m MM massage – £55

Your membership includes one massage session per month based on the duration selected.

2. Payments

• Payment is taken in advance via GoCardless.

• This helps us reduce admin time and costs, which means we can pass those savings on to you through our affordable membership pricing.

• Payments are non-refundable once processed.

• Please ensure your payment details are kept up to date. If a payment fails, we’ll be in touch to help you get it sorted.

3. Session Rollover

• If you can’t attend your monthly session, please let us know as soon as possible.

• At our discretion, we may allow you to carry over an unused session to the following month.

• Rolled-over sessions must be used within a reasonable timeframe and are subject to availability.

• Sessions cannot be credited or refunded.

4. Booking and Cancellations

• Sessions must be booked in advance and are subject to availability.

• If you need to cancel or reschedule, we ask for at least 24 hours’ notice.

• If less than 24 hours’ notice is given or you miss your appointment, the session may be forfeited.

5. Cancelling Your Membership

• You may cancel your membership at any time with a minimum of 7 days’ notice before your next billing date.

• Cancellation requests must be made in writing (email is fine).

• Your membership will remain active until the end of your current billing cycle.

6. Membership Holds

• We understand that circumstances change. If you need to pause your membership due to illness, travel, or other personal reasons, please contact us.

• Requests for membership holds will be reviewed on a case-by-case basis at our discretion.

• We’ll always aim to be flexible, but hold requests are not guaranteed.

7. Membership Use

• Your membership is intended for your personal use.

• However, if you’re unable to attend a session, we’re happy to allow a friend or family member to use it occasionally.

• Please let us know in advance who will be attending in your place so we can update the booking and ensure a smooth experience.

8. Health and Safety

• Please inform your therapist of any medical conditions, injuries, or concerns prior to your session.

• If we believe it would be unsafe or unsuitable to proceed with treatment, we may need to reschedule or modify the session accordingly.

9. Changes to Terms

• These Terms and Conditions may be updated from time to time.

• We will provide at least 14 days’ notice of any changes.

• Continued use of your membership after any updates indicates your agreement with the new terms.

10. Contact

If you have any questions about your membership, bookings, or need to make changes, feel free to get in touch:

Email: info@thephysiocrew.co.uk
Phone: 0808 501 2712